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International Duties & Taxes Are Now Payable At Checkout

Returns

Cott'n London T&C's Here

If Only If Returns policy 

  • Please return your order within 14 days of receipt. All items must be new, unused, and folded into their original packaging (muslin pouch for nightdresses.) 
  • Items that are stained or damaged will not be eligible for a refund. 
  • Your refund will be processed within 10 business days of receiving the returned item. Please note, during peak periods, this may be extended. 
  • You will receive a confirmation email once your refund has been processed. 
  • We are unable to process any online returns or exchanges in-store. 

 

For UK returns, all items must be returned within 14 days of receipt. They must be new, unused and folded into their original packaging (muslin pouch for the nightdresses if it arrived in one) and placed back in an envelope to be eligible for a return.  Any items returned stained or damaged will not be eligible for a refund. 

 


Exchanges and Returns  

For UK and International returns, please create your return via our online portal: Returns Portal Online 

  • Kindly note, we do not offer free exchanges on International orders 
  • Shipping, duties and taxes are non-refundable 

If you send your parcel back separately (not using our free returns portal) we recommend you obtain a postage receipt as sadly we cannot accept responsibility for items lost in transit. 

 

Middle East Returns 

To return your item(s) please complete the form on your dispatch note and send your return to the below address: 
 
If Only If, c/o The Brand Hangar, 12 Saxon Park, Holdom Avenue, Bletchley, MK1 1QU 
 
We recommend you obtain a postage receipt as sadly we cannot accept responsibility for items lost in transit.  Please ensure you fill in the returns section for the duties/taxes properly as this will affect the cost of shipping back to the UK.