Frequently Asked Questions

A little guidance on ordering, gifting and caring for your nightwear. If you cannot find your answer here, please contact customerservices@ifonlyif.co.uk .

Delivery & Shipping

What is the cut-off time for Next Day Delivery?

Orders placed by 1:30pm, Monday–Friday, will be dispatched the same day for Next Day Delivery.

How long do UK orders take?

For Standard delivery, please allow up to 3 working days for order processing from the date your order is placed. You will receive a confirmation email once your order has been dispatched.

For shipments within the UK, we offer two delivery options:

  • Royal Mail 48 Tracked: delivery within 48 hours after your order has been dispatched.
  • DPD Next Day Delivery: for orders placed before 1:30pm, Monday–Friday. This service is not available for the Scottish Highlands, Isle of Man, Scilly Isles, Channel Islands or Northern Ireland.

For full details, please visit our Shipping page .

How long do international orders take?

Please allow up to 3 working days for order processing from the date your order is placed.

We ship with FedEx Express, which delivers within 2–4 working days.

For full details, please visit our Shipping page .

How can I track my order?

Once your order has been dispatched, you will receive an email from us with your tracking number so you can follow your parcel’s journey.

Can I reschedule a delivery?

Yes, you can update your delivery preferences directly with the courier using the tracking number provided once your order has been dispatched.

Options may include rescheduling your delivery, selecting a safe place or arranging delivery to a neighbour.

My order has not arrived. What should I do?

If your order has not arrived within the timeframe outlined on our Shipping page , please first check the tracking link in your dispatch confirmation email for the latest updates, including any courier delays.

If your parcel is still delayed, contact customerservices@ifonlyif.co.uk with your order number and we will be happy to assist.

Please report any delivery issues within 7 days of the expected delivery date so we can resolve them as quickly as possible.

Orders & Shopping

Do I need an account to order?

No, you do not need an account to place an order— simply proceed to checkout as usual.

By creating an account and joining our Nightie Collective loyalty programme, you can earn points on purchases, which can then be redeemed against future orders.

Can I amend or cancel my order?

If you need to amend or cancel your order, contact our Customer Services team as soon as possible at customerservices@ifonlyif.co.uk and we will do our best to help.

We may be able to make changes shortly after your order is placed, but once our warehouse starts processing it, we are unable to amend or cancel it.

Our Customer Services team works Monday–Friday, 9am–5pm GMT.

Will you be getting more stock of a particular item?

For questions about stock availability, please contact customerservices@ifonlyif.co.uk .

If an item is currently out of stock, you can sign up on the product page to receive a notification when it becomes available again.

How do pre-orders work?

Pre-orders allow you to purchase an item before it becomes available for dispatch. An estimated delivery date will be provided so you know when to expect your order.

I have not received the 10% off code for my first UK order. What should I do?

Sign up for our newsletter on the website and enjoy an exclusive 10% off full-priced orders.

If you do not see the email, please check your spam or junk folder. You can also contact customerservices@ifonlyif.co.uk and we will be happy to assist.

Can I use more than one discount code?

No, only one discount code can be applied per order at checkout.

Which payment methods do you accept?

We accept all major payment methods apart from BACS.

Can I get a VAT refund?

For a VAT refund on orders delivered outside the UK, please contact our Customer Services team at customerservices@ifonlyif.co.uk .

Order Issues & Changes

How do I know if my order has been processed? Where is my confirmation email?

Once your order has been processed, you will receive a confirmation email. If you do not see it, please check your spam or junk folder.

Still missing? Contact customerservices@ifonlyif.co.uk and we will be happy to resend it.

I entered the wrong delivery address or need to change it. What should I do?

Please contact our Customer Services team as soon as possible at customerservices@ifonlyif.co.uk , and we will do our best to update your delivery address.

Orders are processed quickly, so changes depend on your order’s current status and may not be possible once it has been dispatched.

If your order has already been sent, you may be able to update your delivery preferences directly with the courier using your tracking number. Unfortunately, we cannot accept liability for parcels sent to an incorrect address.

What should I do if I receive the wrong item or a damaged item?

We carefully check every product and would never knowingly send anything faulty.

If you notice an issue, please contact customerservices@ifonlyif.co.uk promptly, quoting your order number and sharing a photo of the incorrect or damaged product.

What if an item is missing from my order?

Please contact customerservices@ifonlyif.co.uk with your order number and details of the missing item so we can resolve the matter quickly.

International Orders

Will I have to pay taxes and duties on delivery?

Duties and taxes depend on your shipping destination. Please see our Shipping page for details.

Please note that duties and taxes are non-refundable.

Returns & Exchanges

How do I make a return, and how long do I have?

You have 14 days to return your order within the UK and 30 days for international orders. Exchanges are free of charge.

Both returns and exchanges can be processed through our online portal. For further information, please visit our Returns page .

Do I have to pay for my return?

A returns fee of £2.95 will be deducted from your refund for UK returns.

For international returns, the cost of return shipping will be deducted from your refund total.

How long will it take to process an exchange or return?

Please allow up to 10 working days from the date we receive your return or exchange. Exchanges are subject to availability once we receive your return.

During peak periods, processing may take slightly longer. Once your return or exchange has been processed, you will receive a confirmation email.

Any funds being returned to your card will take 5 working days.

Can I return an item bought online in-store?

We are unable to process online returns or exchanges in-store.

How do I return from outside the UK, and can I exchange items?

For international returns, please create your return using our Returns Portal. Please visit our Returns page for further information.

We do not offer free exchanges on international orders. Shipping, duties and taxes are non-refundable.

Gifting

How do I exchange a gift?

For gift returns, please contact customerservices@ifonlyif.co.uk .

This is handled discreetly, so the original purchaser would not be notified.

Can I add a gift note to my order?

Yes! At checkout, you can add a note for the recipient in the “Add Gift Notes” section.

How do I use my If Only If gift card?

Enter your gift card code at checkout in the box labelled “Discount code or gift card”. Your gift card balance will then be applied to your order.

How many nighties fit in the small and large gift boxes?

Our Small Gift Box fits 2–3 nighties, while our Large Gift Box fits 3–5.

Do you provide gift wrapping?

Yes! Our women’s nighties are beautifully presented in a muslin pouch, finished with a ribbon and wrapped in tissue. Our children’s nighties are wrapped in tissue but do not come with a muslin pouch.

You can include a personal gift note by adding your message at checkout in the “Add Gift Options” section.

We also offer Small and Large Gift Boxes if you would like to make your order even more special.

Contact

How do I contact you?

Our Customer Services team would be delighted to assist you.

Email: customerservices@ifonlyif.co.uk
Telephone: +44 20 3576 0875

Our contact hours are Monday–Friday, 9am–5pm GMT.

Sizing & Product Information

Can you help me choose a size?

You can find our Size Guide on the website to help you choose the right fit. Our Customer Services team would also be happy to help with further sizing advice.

Where can I find the measurements of your nightdresses?

All measurements can be found in our Size Guide. Measurements are approximate to the nearest 2 cm and are taken with the nightdress lying flat.

Are your fabrics suitable for sensitive skin?

Our cotton fabrics are extremely soft, breathable and gentle on the skin, making them a great choice for most people, including those with sensitivities.

If you have particularly sensitive skin, we recommend choosing styles without lace or smocking around the neckline, as these details may be less comfortable for some.

Our embroidery is hand-stitched or hand-smocked by highly skilled Indian artisans.

Are all your nightdresses sheer? Do I need to wear anything underneath?

Some of our nightdresses are made from lightweight cotton voile, which feels beautifully airy and is slightly sheer, especially in lighter colours.

We also offer styles in double-layered cotton voile, cotton cambric, poplin, linen, modal or twill that offer more coverage.

If you prefer extra opacity, we recommend nude underwear or a nude slip if wearing your nightdress out and about.

Visit our Materials page or refer to the sheerness guide on each product page for more detail.

Care & Quality

How should I wash, dry and iron my nightwear?

To keep your nightwear looking and feeling its best, please follow the care instructions for your individual garment. Our general guidance is:

  • Nightdresses without smocking: machine wash at 30°C with a gentle detergent on a low spin. Do not bleach or tumble dry. Dry flat and use a cool iron if needed.
  • Nightdresses with smocking: wash cold with similar colours using a gentle detergent and low spin. Do not bleach or tumble dry. Dry flat and use a cool iron if needed.
  • Silk nightdresses: hand wash or machine wash on a delicate cycle inside a pillowcase with similar colours, using a gentle silk detergent. Use a low spin and do not tumble dry.

We also recommend using a laundry bag to help protect delicate details.

Where are your products made?

All of our nightwear is made in India using carefully sourced cotton and silk. We have worked with the same trusted suppliers for over 10 years, and our small factory is registered with Sedex.

We are committed to creating thoughtful nightwear using natural materials, designed to feel both beautiful and comfortable.

Where can I learn about your materials?

Our nightwear includes GOTS-certified organic cotton styles and silk styles, chosen for their comfort, breathability and durability. Please check each product’s details for its composition.

For more information about our different materials, including care and sheerness, please visit our Materials page .

What do you do to be sustainable?

Sustainability is important to us at If Only If, and we try to make thoughtful choices wherever we can.

We never mass-produce our designs. Instead, each nightie is made as part of a small batch.

Our production line in Delhi is kept intentionally short, with in-house pattern masters, tailors, cutting teams, stitching teams and packers working together to support quality and reduce waste.

We use deadstock fabric where possible in smaller accessories, helping us reduce waste further.

As a small business, we are always learning and finding ways to do better for our customers, our suppliers and the planet.

Our Store

Can I see the nighties in person?

Yes! Our store is on Elizabeth Street, Belgravia, London.

For details and opening hours, please visit our Store page .

You can also find a small selection of our nighties at Fortnum & Mason.

Our Brand

Do you have a newsletter or early access to new launches?

Yes! Sign up to our newsletter on the website to be the first to hear about new collections, exclusive launches and other exciting updates.