Frequently asked questions
If your order is placed by 2pm it will be dispatched that day (Monday-Friday).
Once your order has been processed we will send you a confirmation email. If you can't find it, please check your junk folder. If there is no sign please contact email@example.com and we will send your invoice as confirmation.
Our warehouse dispatches daily (throughout the working week) so please contact our customer services as soon as possible and we will see how far your order has processed and do our best to help. Email: firstname.lastname@example.org as soon after you have placed your order as possible and we will do our best to help. Next day delivery orders will leave at 1.30pm on the day you ordered so please get in touch well before then to make changes to your order.
Yes! We are delighted to be selling our nighties at Fortnum & Mason in Piccadilly. Please do visit!
Once you have placed your order you will receive an email with your estimated delivery date along with your tracking number, which enables you to see where your parcel is.
If you have checked your tracking number and your parcel has taken longer than your expected delivery time, please contact us with your order number and we will be happy to look into it for you further. Please contact: email@example.com
We hope you are delighted with your If Only If purchase. However, if you would like a refund or wish to exchange your order please place the item back in the muslin pouch, which must then in turn be placed back in an envelope and return to our warehouse address (which will be on your delivery note or on our website within the section on Delivery and Returns) within 14 days.
Please return your nightie to our warehouse address (which you can find on our website under 'Delivery and Returns') in its original muslin pouch with a note explaining who gifted it to you and what you would like to exchange it for (specifying colour and size).
Once the nightie you have returned for an exchange has arrived at our warehouse, our team will do their best to ship your exchanged nightie within 1-3 working days. We will either refund you for the difference or send you an invoice via email.
Once we have received your returned item we will aim to process your refund within 1-3 working days and you will subsequently receive a confirmation email of your refund. Any refund processed to a credit or debit card will appear on your statement within 5 working days from the date it was processed.
We take so much care when it comes to our brand sustainability, it is very important to us. We use natural materials, which are completely bio degradable and our packaging is also all bio degradable. We order small batches from our suppliers so it is manageable for them. We are seasonless and we do not go on sale at the end of each season or slash prices to then need to order a lot more stock.The beauty of our designs is that our nighties can be worn throughout the seasons, so our customers get repeated wear. We are always working to improve and as a small business we are trying to do our best for our customers and our suppliers.
At checkout there is an option to add a gift note to the recipient in the box that says 'Add a Gift Note or Packing Notes'.
For UK orders you have the option of selecting Royal Mail 48 tracked, which will arrive within a 2-4 day working window. The other option is Next Day Delivery, which is sent by DHL. Please note during sale periods there could be a delay to shipping by 2-3 days.
Shipping to Europe takes approximately 3-7 days and shipping to the rest of the world takes 5-10 working days.
You do not need an account or password to order. Please proceed to checkout as normal.
For general enquiries please get in touch with our Customer Service Head either via email at firstname.lastname@example.org or call +44 20 3576 0875 and she will be delighted to answer any questions that you have.
You will find our size guide on the website within our Size Guide page. We hope our guide will help you choose the right size. Please be aware all measurements are approximate.
Please enter your code at checkout. There is a box asking whether you have a gift card.
Every nightie is beautifully wrapped in tissue and tied together with a ribbon. We can even include a gift note - just add your message to the packing details when checking out.
If there is a problem with your order please contact Customer Services as soon as possible at email@example.com
If what you are looking for is out of stock and we are planning on bringing back more into stock please sign up to be notfied when the product is back in stock.
If you have already placed your order please get in touch with our Customer Services (firstname.lastname@example.org) and we will do our best to help amend your address but it all depends on the status of your order.
Pre-order allows you to buy an item that is not yet availble for shipping. You will be given a rough date of your arrival.